Return & Cancellations
Exchange Policy
We make our pieces slowly and with care, and we hope they reach you exactly as intended.
In the rare case that something doesnāt turn out the way it should, weāre here to sort it out with you.
If there is a major fault or defect in the piece, we offer an exchange.
Hereās how it works:
The exchange request must be raised within 3 days of receiving the order.
The piece should be in its original condition, unworn, and returned with all original packaging and certificates.
Once the request is approved, weāll arrange the pickup from your end.
Every returned piece goes through a quality check by our team before the exchange is processed.
Please note: that exchanges are only applicable in cases of genuine defects or issues from our end.
About Custom Pieces
(Your Story, Our Silver)
Some pieces are made just for you, shaped by your story, your ideas, and your details.
Because of the time, design thinking, and craftsmanship that goes into creating these one-of-a-kind pieces, customised or personalised jewellery cannot be exchanged, returned, or refunded. We hope you understand this as a reflection of the care and effort that goes into making something especially for one person.
Shipping Timeline
All pieces listed on our website are typically shipped within 7 days of purchase, as each piece is made to order after your purchase is placed.
